Hosted SIP Systems

SIPtastic! Hosted IP Telephony brings a number of features and benefits to your business, through improved productivity, reduced administration and ease of use.

Feature : One number
Advantage: Allows employees to be contactable anywhere, anytime
Benefits:
● 60-70% of business calls go to voicemail and 30 minutes per week is wasted playing phone tag (Harris study 2006). Thus employees save time by phoning one number rather than a variety of devices (landline, mobile, PDA) to track down colleagues. Use this saved time for more productive purposes, e.g. to increase sales.

Feature : Converged Network
Advantage: Allows IT Manager to manage one network, as opposed to two.
Benefits:
● Less human resource and time spent managing and administering separate voice and data networks.
● Any alternative, resilient WAN connection can be used to provide redundancy for both voice and data, allowing for greater financial benefit.
● IT professionals currently spend 70% of their time maintaining existing systems (Accenture study 2004) – now they can spend more time on planning strategy rather than diagnosing faults.
● Potential to save on salaries.

Feature : Upgrades
Advantage: Upgrades are made in the network, and passed directly to our customers as part of service.

Benefits:
● Allows users to keep up with advances in technology without having to order / pay for new services.
● Full control of cost centres – budget for upgrades can
be allocated elsewhere.
● Company does not need to look at alternative solutions every few years – this time can be used more productively.

Feature : Remote Management
Advantages: Users can make moves, add and changes to telephone system at the click of a button via a web portal. Additional individual features can be added at the click of a button
Benefits:
● 25% of a firm’s employees move location each year. No cost and hassle of calling out an engineer to make those changes.
● Allows the business to be flexible and scalable. For example new starters can be provisioned before they start so they are ready to work and deliver results from day one.

Feature : Retain DDIs
Advantage: Users can keep telephone numbers regardless of geographical location.
Benefits:
● If your organisation moves premises you will not have to worry about customers and other contacts struggling to stay in touch. The service ensures no orders will be lost because of the move.
● Save costs by not having to change numbers on stationary after moving.
● No need to spend money on call redirection services for first couple of months, and on money in communicating the fact you have moved to your customers, leaving money to spend in other areas .

Feature: OPEX rather than CAPEX
Advantage: Pay for services on a monthly, per user basis rather than a lump sum.
Benefits:
● Organisations have a fixed monthly cost, rather than having to find budget for up-front costs and expensive upgrades. This allows them to budget more effectively and allocate resources to other areas.

Feature: Call Routing
Advantage: Company and its users can define their own call routes via the web portal.
Benefits:
● Diverting calls to mobiles / home phone allows users to pick up calls wherever they are. This means less time checking voicemails and more time to concentrate on core responsibilities.
● In case of disaster, office calls re-routed to users mobiles. Company will not miss any important customer service / sales calls even if office has been completely destroyed! Potentially invaluable to company financially.
● Leads to improved customer interaction as employees are easy to get hold of.

Feature: Enhanced collaboration tools
Advantages: Allows employees to see the real time status of all colleagues, transfer encrypted files, instant message and share webpages.
Benefits:
● No wasted time calling people and hearing engaged tone, or calling office to find out if someone is available.
● Spend time more productively by using instant messaging to indicate a situation is urgent, thus enhancing ability to deliver critical customer service.

Feature: Free ‘on net’ calls
Advantage: Employee to employee calls are free.
Benefits:
● Huge savings on call costs between national and international offices.
● Reduction in international roaming charges – end user can use the PC Client with any broadband connection worldwide and make calls as if in the office.

Feature: Remote / Home working
Advantage: Allows employees to plug in to their home broadband connection and utilise 4Sure’s hosted telephony service and applications as if they were in the office
Benefits:
● Gives company control over homeworker phone usage and therefore costs. No extra cost of another analogue line, and corporate instead of residential rates.
● All the functionality of the office whilst at home, including being contacted via an extension number.